Support
Effective: November 5, 2026
Restore a purchase
Sign in with the same Apple Account, then open Notes → Profile → Settings → Restore purchases. The Shop also has Restore purchases. An internet connection and Apple’s transaction check are required.
Move to a new iPhone
Restore a backup of your previous iPhone on the new one. There is no in-app cloud sync or account transfer. Check that the backup includes the app data before erasing the old device. Restore purchases restores access only.
Request a refund
Submit a request at Apple’s reportaproblem.apple.com. Apple decides eligibility and processes refunds.
A photo is missing from Photos
Check the notebook for the saved photo. Allow photo additions in iOS Settings → Mabaemi, then save again. Access to read your existing library is not required.
Notifications are not appearing
Check the app toggle and iOS notification settings. Focus or Scheduled Summary may delay presentation. After the first three days, a notification is scheduled only for a relevant evening condition. Declining permission never triggers an automatic repeat request.
Contact support
Email studiojinwoo@gmail.com with the app version, iOS version and steps leading to the issue. Passwords and payment card information are not needed. The Privacy page explains retention and deletion of support correspondence.